Privacy Policy

Last Updated: 23/01/2025

TRC Couriers  we are  committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal data in compliance with UK law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect:

We collect and process personal data that is necessary for work-related purposes, such as providing courier services. The types of data we may collect include:

• Contact Information: Name, email address, phone number, and postal address.
• Delivery Information: 
• Details of parcels being delivered, including sender and recipient names, addresses, and delivery instructions.
• Business Details: Company name, business address, and VAT number (if applicable).
• Payment Information: 
• Bank account details or payment card information, where required for invoicing or payments.
• Communications:
• Any correspondence or inquiries you send to us via email, phone, or our website.

2. How We Use Your Information: We use the data we collect for the following purposes:

• To fulfil and manage parcel deliveries and related courier services.
• To communicate with you regarding your deliveries, bookings, or inquiries.
• To process payments and manage billing.
• To comply with legal obligations, such as tax and accounting requirements.
• To improve our services and customer experience.

3. Legal Basis for Processing : We process your personal data under the following legal bases:

• Contractual Necessity: To provide the courier services you have requested.
• Legitimate Interests: For business operations, such as ensuring efficient service delivery and maintaining customer relationships.
• Legal Obligation: To comply with applicable laws and regulations.

4. Data Sharing: We do not sell or rent your personal data. However, we may share your data with trusted third parties for work-related purposes, including:

• Delivery partners and subcontractors involved in completing your delivery.
• Payment processors to handle billing and transactions.
• Regulatory authorities if required by law.
• IT service providers who assist in managing our website and systems.

All third parties are required to comply with strict data protection standards.

5. Data Retention: We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or to comply with legal obligations. When data is no longer needed, it will be securely deleted or anonymized.

6. Data Security: We take appropriate technical and organizational measures to safeguard your data against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and access controls.

7. Your Rights Under UK GDPR, you have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request corrections to any inaccurate or incomplete data.
• Erasure: Request the deletion of your personal data, where applicable.
• Restriction: Request the restriction of processing under certain circumstances.
• Portability: Request a copy of your data in a structured, machine-readable format.
• Objection: Object to the processing of your data based on legitimate interests.

To exercise your rights, please contact us using the details provided below.

8. Cookies: Our website may use cookies to enhance your browsing experience. For more information, please refer to our Cookie Policy.

9. Updates to This Policy We may update this Privacy Policy from time to time to reflect changes in legal requirements or our business practices. We encourage you to review this page periodically for the latest information.

10. Contact Us If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

The Right Choose Limited
Mansfield
Email: info@trccouriers.com

Thank you for trusting us with your information. Your privacy is important to us.